This course is available in Paper format and Online.
This distance learning course in Business Administration is designed to serve as a piece of initial training or CPD (Continuing Professional Development) for anyone who hopes to work, or is currently working, in a senior administrative role within a business or organisation. It will teach learners a wide range of knowledge and skills that can be directly applied in a real-world working environment. If you’re looking for a way to enhance your CV, then this could be a fantastic option.
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If you have questions about this course please get in touch by
Email: firstname.lastname@example.org, or
Phone: 01539 724622
Our office hours are 9am – 5pm Monday to Friday
Data Protection: All data supplied will be held in accordance with the Data Protection Regulations. Where an email address is supplied by the applicant we assume permission to use this address to communicate information relevant to the chosen programme of study.
Business Administration Level 3
Course code: BSM42
Delivery method: Paper Based and Online
Course duration: 12 Months
Entry requirements: No prior qualification needed
Award achieved: Certificate of Achievement by ABC
Awarding body: ABC
This course guides learners through a range of complex and interrelated topics in a simple, easy to follow way. On completing this home study course, learners will gain an understanding of how to run an efficient, well organised administration system, either as a supervisor, manager, or senior member of support staff. This includes designing and maintaining compliant health and safety and equality and diversity policies, as well as practical administrative task, like minute taking or event organisation.
The course is divided up into seven modules:
Module 1: What is Customer Service Excellence?
- Why Plan for Excellence?
- Traditional Quality Systems
- Modern Quality Systems
Module 2: Why is Service Excellence Important?
- Financial Necessity
- Legal Necessity
- Marketing Necessity
- Survival Necessity
- Stakeholder Necessity
Module 3: : What Do Customers Want?
- Identification of Needs
- Revealed Requirements
- Expected Requirements
- Emotional Requirements
- Finding Out What Customers Want
- Market Research
Module 4: How to Plan for Service Excellence
- Where Do You Fit In?
- Understanding the Situation
- Deciding on Standards
- Aims and Objectives
- Making a Plan for Any Size of Quality Project
Module 5: How to Deliver Service Excellence
- Project Plan with Quality Milestones
- Quality Requirements and Objectives
- Organisation and Responsibilities
- Conventions and Standards
- Controlling Change
- Resources and Deliverables
- Supplier Control
- Quality Techniques
Module 6: How to Monitor Service Excellence
- Quality Assurance
- Corrective Action
- Design Reviews
- Quality Audits and Reviews
- Testing and Reliability
- Training for Service Excellence
Module 7: How to Maintain Service Excellence
- Quality Evaluation
- Improving Skills
- Improving Service
At the end of this course successful learners will receive a Certificate of Achievement from ABC Awards and Certa Awards and a Learner Unit Summary (which lists the components the learner has completed as part of the course).
The course has been endorsed under the ABC Awards and Certa Awards Quality Licence Scheme. This means that Kendal Publishing Ltd has undergone an external quality check to ensure that the organisation and the courses it offers, meet defined quality criteria. The completion of this course alone does not lead to a regulated qualification* but may be used as evidence of knowledge and skills gained. The Learner Unit Summary may be used as evidence towards Recognition of Prior Learning if you wish to progress your studies in this subject. To this end the learning outcomes of the course have been benchmarked at Level 3 against level descriptors published by Ofqual, to indicate the depth of study and level of demand/complexity involved in successful completion by the learner.
The course itself has been designed by Kendal Publishing Ltd to meet specific learners’ and/or employers’ requirements which cannot be satisfied through current regulated qualifications. ABC Awards/Certa endorsement involves robust and rigorous quality audits by external auditors to ensure quality is continually met. A review of courses is carried out as part of the endorsement process.
ABC Awards and Certa Awards have long-established reputations for providing high quality vocational qualifications across a wide range of industries. ABC Awards and Certa Awards combine over 180 years of expertise combined with a responsive, flexible and innovative approach to the needs of our customers.
Renowned for excellent customer service, and quality standards, ABC Awards and Certa Awards also offer regulated qualifications for all ages and abilities post-14; all are developed with the support of relevant stakeholders to ensure that they meet the needs and standards of employers across the UK.
*Regulated qualification refers to those qualifications that are regulated by Ofqual / CCEA / Qualification Wales
Paper Based Version
The course comes to you as a paper-based pack delivered by courier.
You will be given guidance through the Study Guide on the nuts and bolts of studying and submitting assignments.
Postal assignments cannot be accepted without prior permission from the tutor.
Our online courses are fully digitised versions of the paper-courses, so you can study on any PC or smart device when connected to the internet.
As with the paper course, your online learning programme is completely flexible, so you can study at a pace that suits you.
All of our online course content is broken down into bite size chunks to make your learning more manageable and effective.
The course contains a number of assignments which your tutor will mark and give you valuable feedback on. We call these Tutor Marked Assignments (TMAs). You need only send the TMAs to your tutor for comment, not the self-assessment exercises which are also part of the course to help you gauge your progress.
This course can be taken over a 12 month period but you can complete it as fast or as slowly as you wish.
You will have access to a tutor via email who will mark your work and guide you through the course and will assist you with any problems you may have. In addition you will be supplied with a comprehensive Study Guide which will help you through the study and assessment process.
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