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Business Administration at QLS Level 3

Business Administration at QLS Level 3
  • business-administration


This course is available in Paper format and Online.


This distance learning course in Business Administration is designed to serve as a piece of initial training or CPD (Continuing Professional Development) for anyone who hopes to work, or is currently working, in a senior administrative role within a business or organisation. It will teach learners a wide range of knowledge and skills that can be directly applied in a real-world working environment. If you’re looking for a way to enhance your CV, then this could be a fantastic option.


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Business Administration at QLS Level 3

Course code: BSM42

Delivery method: Paper Based and Online

Course duration: 12 Months

Entry requirements: No prior qualification needed

Award achieved: ABC Awards and Certa Award Certificate of achievement at QLS Level 3

This course guides learners through a range of complex and interrelated topics in a simple, easy to follow way. On completing this home study course, learners will gain an understanding of how to run an efficient, well organised administration system, either as a supervisor, manager, or senior member of support staff. This includes designing and maintaining compliant health and safety and equality and diversity policies, as well as practical administrative task, like minute taking or event organisation.


The course is divided up into four modules:

Unit 1: Principles of Providing Administrative Services

  • Understand how to manage an office facility
  • Understand how to supervise an administration team
  • Understand the importance of staff development
  • Understand health and safety in a business environment
  • Understand how to take minutes of meetings
  • Understand how to organise events
  • Understand health and safety in a business environment

Unit 2: Principles of Business Communication and Information

  • Understand negotiation in a business environment
  • Understand the importance of good communication in a business environment
  • Understand how to create bespoke business documents
  • Understand information systems in a business environment

Unit 3: Understand Equality and Diversity in the Workplace

  • Understand the organisational aspects of equality, diversity and inclusion in the workplace
  • Understand the personal aspects of equality, diversity and inclusion in the workplace

Unit 4: Understand how to Improve Business Performance

  • Understand the principles of resolving business problems
  • Understand the principles of project management
  • Understand the principles of change management
  • Understand the principles of conflict management


Course Endorsement

At the end of this course successful learners will be given the option to receive a Certificate of Achievement from the Quality Licence Scheme and a Learner Unit Summary (which lists the components the learner has completed as part of the course).

The course has been endorsed under the Quality Licence Scheme.  This means that Kendal Publishing Ltd has undergone an external quality check to ensure that the organisation and the courses it offers, meet defined quality criteria. The completion of this course alone does not lead to a regulated qualification* but may be used as evidence of knowledge and skills gained. The Learner Unit Summary may be used as evidence towards Recognition of Prior Learning if you wish to progress your studies in this subject. To this end the learning outcomes of the course have been benchmarked at Level 3 against level descriptors published by Ofqual, to indicate the depth of study and level of demand/complexity involved in successful completion by the learner.

The course itself has been designed by Kendal Publishing Ltd to meet specific learners’ and/or employers’ requirements which cannot be satisfied through current regulated qualifications.   The Quality Licence Scheme endorsement involves robust and rigorous quality audits by external auditors to ensure quality is continually met.  A review of courses is carried out as part of the endorsement process.

The Quality Licence Scheme is part of the Skills and Education Group, a charitable organisation that unites education and skills-orientated organisations that share similar values and objectives. With more than 100 years of collective experience, the Skills and Education Group’s strategic partnerships create opportunities to inform, influence and represent the wider education and skills sector.

The Skills and Education Group also includes two nationally recognised awarding organisations; Skills and Education Group Awards and Skills and Education Group Access. Through our awarding organisations we have developed a reputation for providing high-quality qualifications and assessments for the education and skills sector. We are committed to helping employers, organisations and learners cultivate the relevant skills for learning, skills for employment, and skills for life.

Our knowledge and experience of working within the awarding sector enables us to work with training providers, through the Quality Licence Scheme, to help them develop high-quality courses and/or training programmes for the non-regulated market.

*Regulated qualification refers to those qualifications that are regulated by Ofqual / CCEA / Qualification Wales

Method of Study

Paper Based Version

The course comes to you as a paper-based pack delivered by courier.

You will be given guidance through the Study Guide on the nuts and bolts of studying and submitting assignments.

Postal assignments cannot be accepted without prior permission from the tutor.


Online Version

Our online courses are fully digitised versions of the paper-courses, so you can study on any PC or smart device when connected to the internet.

As with the paper course, your online learning programme is completely flexible, so you can study at a pace that suits you.

All of our online course content is broken down into bite size chunks to make your learning more manageable and effective.




Method of Assessment

The course contains a number of assignments which your tutor will mark and give you valuable feedback on. We call these Tutor Marked Assignments (TMAs). You need only send the TMAs to your tutor for comment, not the self-assessment exercises which are also part of the course to help you gauge your progress.

Course Length Information

This course can be taken over a 12 month period but you can complete it as fast or as slowly as you wish.

Tutor Support

You will have access to a tutor via email who will mark your work and guide you through the course and will assist you with any problems you may have. In addition you will be supplied with a comprehensive Study Guide which will help you through the study and assessment process.