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UK Distance Learning & Publishing Terms, Delivery & Returns

Kendal Publishing Ltd
Registered office: 44Southdown Road, Portslade, BN41 2HN
Registered in England
Company Registration Number: 04722849

GENERAL TERMS AND CONDITIONS (COURSES)

These are the General Terms of Use (“Terms”) under which you (“You”) may use the Material, the Kendal Publishing Ltd.  website (insofar as it relates to the Material) (the “Site”), undertake the Course and use the Services (defined below).

Please read these Conditions of Use carefully. They constitute a binding agreement between Us and You and are deemed to be accepted by You each time that You use or access the Site or the Services.

If You do not accept the Terms, do not use the Site or the Services.

We may revise these Terms at any time by posting an update to this web page. You should review this page regularly as continued use of the Site Materials or Services after changes have been made to these Terms will constitute an acceptance of those changes.  If you do not wish to accept any changes to these Terms, please cease your use of the Site and Services immediately and notify Us by sending an email to enquiries@ukdlp-distance-learning.com

Definitions

“Company”, “We” or “Us”: Kendal Publishing Ltd of England

“Course”: means a Course as identified on our website or in any brochure.

“Customer” or “You”: means a purchaser of a Course.

“Materials”: means any books, documentation, learning guides, CD-ROMs, online resources or the like supplied by the Company to the Customer for the Course.

“Price”: the Price of a Course.

“Services”: means those support services provided by tutors to the Customer including, amongst other things, teaching, marking, assessment and/or instruction.

Delivery

All orders placed by 1pm Monday to Friday will be delivered by courier the following day where possible. This excludes Bank Holidays.

Overseas orders take around 4-5 days.

Course Materials

The materials relating to a Course, together with all revisions, updates and alterations made by us from time to time, which may be in any format and which are required by the student to complete the course, will be of a satisfactory level of quality.

You will be responsible for inspecting the Materials promptly; any deficiencies or damage must be notified to us within 48 hours of receipt.  Claims for deficiencies or damage after this period will not be accepted.

Conditions of Use

The Company cannot guarantee that any particular Course, its Materials or item will be available.  In the event of a Course being sold out, we will endeavour to find an alternative. If this is not possible a full refund will be given.

Courses

It is your responsibility to comply with any specific Course requirements particularly, but not exclusively, in relation to the submission of any Coursework and/or the assessment of the same.  Some Courses and levels of Course have very specific requirements which a failure to comply with may result in You not completing the Course or being deemed to have failed the Course. The Company does not take any responsibility for you failing to comply with any requirements.

As part of your Course you will be provided with support from a tutor. The duration of that support will be as stipulated in the documentation provided with your Course or available on the Site.  If you wish to extend the duration of support provided, you may do so by contacting the Tutor of your Course by email within 3 months from the end of your original support. An additional charge is negotiable with your Tutor which will allow for one 6 month extension of further support. Please contact the Company for further details. Such an extension of support shall be limited to once per Course.

Complaints will be responded to within 7 working days.

Price and Payments

The price of any Course will be as quoted on the Site from time to time.  The Price includes VAT (where appropriate).

Time for payment of the Price shall be of the essence.  The price is due and payable on dispatch of the Course and/or Materials.

Where it has been agreed to accept payment by instalments, the Price remains due and payable at dispatch, and any failure to make any instalment payment within three days of its due date shall, in addition to any other remedies the Company may have, entitle the Company to:

  • Suspend performance of any or all Services provided under this Agreement.
  • Cancel any instalment plan or credit agreement made with the Company.
  • Suspend the provision of any support including but not limited to any marking or assessment of your work.
  • Refuse to issue any certificates (whether relating to achievement or otherwise).
  • Where suspension of your account has taken place, insist on such conditions as the Company considers reasonable before removing or lifting such suspension including (by way of example only), the payment in full of any outstanding balance.
  • In the event of any request for payment being declined by your bank, building society, credit card provider or the like, an administration charge of £9.95 per declined payment shall be levied. We also add a £30 Administration Charge to all debts passed to our debt collection agency.
  • If you do not sign your Direct Debit for within 7 days of purchase we may suspend your support and the full amount will fall due.
  • Should a debt recovery agency be utilised to recover outstanding monies, the cost of that may be added to the outstanding balance.  We may also lodge the failure to pay with the main Credit Reference Agencies which may affect your ability to obtain credit in the future.
  • For the avoidance of any doubt and subject to Clause 5, any termination by You prior to the Course being completed or the Services having been provided in full, the full amount for the Course will still be due and payable.

Cancellations

(Paper Based Courses) You have the right to cancel this contract within 14 calendar days.  If you choose to cancel within this period you will receive a refund of the Price within 14 days of you returning all Materials to us.

The right of cancellation will not apply if:

  • You have used tutor support and submitted assignments prior to cancellation.
  • Any software supplied has been used or the Security seal broken.
  • You have been provided with any of the Services.

If You wish to cancel the notification it must be made by email to enquiries@ukdlp-distance-learning.com.

It is your responsibility to pay for the course to be returned in good condition and by recorded delivery.

Online Materials

Without prejudice to your rights mentioned under 4.9(a) In accordance with The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, You have the right to cancel your order within 14 days from when you receive your course login details. All cancellation requests must be made in writing.

You waive the right to cancel your course enrolment when over 25% of the course content has been accessed or downloaded, specifically ‘Printer Friendly Lesson Notes

Returns Policy

Kendal Publishing Ltd packages all its courses with packing paper and we ensure they are delivered in first class condition.

If you return your course it must be packed in the same way and the compression bar pressed tight so the inserts do not come out.

If the course is damaged and unusable or returned without any kind of packing we reserve the right to charge a reprinting fee of £25.00.

It is down to the student to pay for the cost of returning the course.

Warranties and Limitation of Liability

We warrant that:

  • the Materials will be of satisfactory quality and reasonably fit for purpose but we do not warrant that the Materials will be error free;
  • we will perform the Services with reasonable skill and care.
  • All other warranties, conditions and terms implied by statute or the common law are, to the fullest extent, permitted by law excluded.

This Condition 6 sets out the entire financial liability of the Company (including any liability for the acts or omissions of its employees, agents, consultants and subcontractors) to the Customer in respect of:

  • any breach of this Agreement;
  • any use made by the Customer of the Course and/or Materials or any part of them; and
  • any representation, statement or delictual act or omission (including negligence) arising under or in connection with the Agreement.

Nothing in this Agreement limits or excludes the liability of the Company:

  • for death or personal injury resulting from its negligence or the negligence of its employees or agent; or
  • for any damage or liability incurred by the Customer as a result of fraud or fraudulent misrepresentation by the Company;
  • any other liability that cannot be limited or excluded by law.

Subject of Condition 6.4 the Company’s total liability arising in connection with the performance, or contemplated performance, of this Agreement, shall be limited to the Price.

Subject to Condition 6.4 the Company shall not be liable to the Customer for:

  • any loss of profits, anticipated savings, turnover, loss of business, contracts, data, depletion of goodwill or similar losses or pure economic loss (whether direct or indirect in nature):
  • any indirect loss of damages which happen as a side effect of the main loss or damage;
  • loss or damage caused by the Company in circumstances where there is no breach of legal duty owed by the Company to the Customer;
  • loss or damage which is not a reasonably foreseeable result of any breach of this Agreement by the Company; and/or
  • any claims brought against the Customer by any other party.

Intellectual Property Right

All copyright and other intellectual property rights relating to the Materials are either owned or licensed to the Company.  Copying, adaptation or any other use of all or any part of it without our express permission is strictly prohibited.

In consideration of payment of the Price, the Company grants You a non-exclusive, non-transferable right to use and copy the Materials for the purposes of private study.  This licence shall be suspended if the provisions of clause 4.3 apply and shall terminate on the Termination of this Agreement.

Termination

Without prejudice to any other rights or remedies which the Company may have, the Company may terminate this Agreement without liability to the Customer immediately on giving notice to the Customer if the Customer fails to pay any amount due under this Agreement including, but not limited to the Fees on the due date for payment and remains in default not less than seven (7) days after being notified in writing to make such payment.

Either the Company or the Customer may terminate this Agreement at any time if the other party commits a material breach of any of the terms of this Agreement and (if such a breach is remediable) fails to remedy that breach within thirty (30) days of that party being notified in writing of the breach.

For the purposes of this Clause 8 it is agreed and accepted by the parties that should You be found to have plagiarised or copied any coursework (other than that properly referenced or attributed) to any significant degree (which will be at the Company’s sole discretion) it will be regarded as a material breach incapable of remedy and in addition to the termination of this agreement (and for the avoidance of doubt) You will not be entitled to complete the Course and receive any qualification or certification and You will not be entitled to a refund of the Price (or any part thereof).

Consequences of Termination

Termination of this Agreement, however arising, shall not affect or prejudice the accrued rights of the parties as at expiry or termination or the continuation of any provision expressly stated to survive, or implicitly surviving, termination.

On termination of this Agreement for any reason:

  • the Customer shall immediately pay to the Company all outstanding sums, including, without limitation, Fees;
  • the Customer shall, within ten (10) business Days, return all of the Materials, including copies of all or any part of the Materials.  Until such time as the materials, including copies, have been returned or repossessed, the Customer shall be solely responsible for their safe keeping.

Waiver

A waiver of any right under this Agreement is only effective if it is in writing and it applies only to the circumstances for which it is given.  No failure or delay by a party in exercising any right or remedy under this Agreement or by law shall constitute a waiver of that (or any other) right or remedy, nor preclude or restrict its further exercise.  No single or partial exercise of such right or remedy shall preclude or restrict the further exercise of that (or any other) right or remedy.

Unless specifically provided otherwise, rights arising under this Agreement are cumulative and do not exclude rights provided by law.

Severance

If any provision of this Agreement (or part of any provision) is found by any court or other authority of competent jurisdiction to be invalid, illegal or unenforceable, that provision or part-provision shall, to the extent required, be deemed not to form part of this Agreement, and the validity and enforceability of the other provisions of this Agreement shall not be affected.

If a provision of this Agreement (or part of any provision) is found illegal, invalid or unenforceable, the provision shall apply with the minimum modification necessary to make it legal, valid and enforceable.

Entire Agreement

The Agreement constitutes the whole agreement between the parties and supersedes all previous agreements between the parties relating to its subject matter.

Each party acknowledges that, in entering into the Agreement, it has not relied on, and shall have no right or remedy in respect of, any statement, representation, assurance or warranty (whether made negligently or innocently) (other than for breach of contract.  Nothing in this Condition 12.2 shall limit or exclude any liability for fraud.

Governing Law and Jurisdiction

This Agreement, and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims), shall be governed by, and construed in accordance with English law.

The parties irrevocably agree that the English Courts shall have non-exclusive jurisdiction to settle any dispute or claim that arises out of, or in connection with, this Agreement or its subject matter or formation including non-contractual disputes or claims).

We reserve the right to change Awarding Bodies if policies and procedures change during the period of tuition for your course. You will, however, receive a certificate at the same level and of the same status as the one described when you purchased your course.

If you are taking a UK National Qualification or BTEC Customised Award you must complete the course within 12 months and extensions will only be granted if the Qualification has been extended by the Awarding body.

KENDAL PUBLISHING LTD TERMS AND CONDITIONS OF USE

These are Terms of Use (“Terms”) under which you (“You”) may use the Kendal Publishing Ltd. website (“Site”) and the Services (as defined below).

These Terms constitute a binding agreement between You and Kendal Publishing Ltd and are deemed accepted by You each time that You use or access the Site or the Services.

If You do not accept the Terms stated here, do not use the Site and the Services. The site is the website located at  www.ukdlp-distance-learning.com

 

The Site has a variety of features and services, including support, FAQ’s and course materials, links and references (“Services”) and on-line communities the purpose of which is to facilitate personal networking and the learning experience among users of the Site (“Users”). The Site also allow Users to create individual profiles, which may include personal information (”Profiles”), and to make these Profiles, or parts thereof, public.

Kendal Publishing may revise these Terms at any time by posting an updated version to this Web page. These revisions will apply to any use of the Site or Services after the date on which they are posted.

You must be 16 years of age or older to visit or use the Site, and, if you are under the age of 18, your use of the site must be under the supervision of a parent, legal guardian, or other responsible adult.

 

Use of  Kendal Publishing Ltd Content.

Kendal Publishing Ltd authorises You, subject to these Terms, to access and use the Site and the Kendal Publishing Content (as defined below) and to download and print the content available on or from the Site solely for Your personal, non-commercial use. The contents of the Site, such as designs, text, graphics, images, video, information, logos, button icons, software, audio files and other content (collectively, Kendal Publishing Ltd. “Content”), are protected under copyright, trademark and other laws. All Kendal Publishing Ltd Content is the property of Kendal Publishing Ltd its licensors. You must preserve all copyright, trademark, service mark and other proprietary notices contained in the original Kendal Publishing Ltd Content on any authorised copy You make of the Kendal Publishing Ltd. Content.

Any code that Kendal Publishing Ltd  creates to generate or display any Kendal Publishing Ltd Content or the pages making up any UKDLP Learning & Publishing Site is also protected by UKDLP Learning & Publishing’s copyright and You may not copy or adapt such code subject to applicable law.

Unless expressly granted in these Terms, nothing in these Terms shall be construed as conferring or granting any license or intellectual property rights.

 

The User agrees that they will not:

  1. transmit, post, distribute, store or destroy material, including without limitation material provided by Kendal Publishing, in breach of any applicable law or regulation or the Site’s Privacy Policy;
  2. take any action that imposes an unreasonable or disproportionately large load on the Site’s infrastructure including without limitation any attempt to interfere with the Site’s operation through denial of service attacks, crashing, spamming or otherwise overloading the Site;
  3. use any data mining, robots or similar data gathering or extraction methods;
  4. breach the security of the Site including attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorisation;
  5. forge any TCP/IP packet header or any part of the header information in any e-mail or newsgroup posting;
  6. reverse engineer or decompile any parts of the Site;
  7. aggregate, frame, link, copy or duplicate in any manner any of the Site content or information available from the Site;
  8. Create, post, disseminate, transmit or link to any content or material that promotes or endorses
    1. vulgar, obscene, pornographic or otherwise objectionable material;
    2. harassment or discrimination;
    3. the commission of a criminal offence or activities that may lead to one;
    4. the breach of any laws;
    5. false or misleading information;
    6. the infringement of any parties Intellectual Property Rights;
  9. apply for any course on behalf of another party (without their consent);
  10. share with a third party any login credentials to the Site;
  11. access data not intended for You or logging into a server or account which You are not authorised to access;
  12. post or submit to the Site any incomplete, false or inaccurate biographical information or information which is not Your own;
  13. solicit passwords or personally identifiable information from other Users;
  14. delete or alter any material posted by any other person or entity;
  15. send unsolicited mail or email, make unsolicited phone calls or send unsolicited faxes promoting and/or advertising products or services to any User, or contact any users that have specifically requested not to be contacted by You;
  16. infringe a third parties copyright;

 

Additional Terms Applicable to Applicants for Courses.

When You register with the Site, You will be asked to create an account and provide Kendal Publishing with certain information including a valid email address (Your “Information”).

Any Profile You submit must be accurate and describe You, an individual person.

You acknowledge, accept and agree that You are solely responsible for the form, content and accuracy of any information you provide whilst registering on the UKDLP Learning & Publishing Site and you hold UKDLP Learning & Publishing harmless from any and all damage should you breach this term.

Kendal Publishing Ltd. reserves the right to offer third party services and products to You based on the preferences and information that You disclose in Your registration and at any time thereafter or you have agreed to receive. Please see the Privacy Statement for further details regarding Your Information.

You understand and acknowledge that You have no ownership rights in Your account and that if You cancel Your Kendal Publishing Ltd. account or Your account is terminated (including without limitation, the failure to pay any fees due), all Your account information from Kendal Publishing  Ltd. including Profiles, course or level of attainment, assessments or any other documents or information provided or generated by you may be marked as deleted in and may be deleted from Kendal Publishing Ltd. databases and may be removed from any public area of the Site.

 

User Content and Submissions

All information, data, text, software, music, sound, photographs, graphics, video, advertisements, messages or other materials submitted, posted or displayed by You on or through the Site or as part of undertaking any Course (“Content”) is your sole responsibility and in submitting, posting or displaying such Content you warrant and represent that you have the necessary rights and permissions to do so and to grant Kendal Publishing Ltd. a non-exclusive worldwide royalty free license to promote, distribute, copy, alter or adapt the Content which by submitting, posting or displaying such Content you do so grant.

Kendal Publishing Ltd. reserves the right to refuse to accept, post, display or transmit any Content in its sole discretion.

If You post Content in any public area of the Site, You also license any User to access, display, view, store and reproduce such Content for personal use. Any Content that, in  Kendal Publishing Ltd. judgment, breaches these Terms, breaches any applicable laws, rules or regulations or is abusive, disruptive, offensive or illegal, or breaches the rights of, or harms or threatens the safety of Users of the Site may be removed without notice and the User responsible maybe have their use of the Site and/or Services suspended or terminated.

Kendal Publishing Ltd. reserves the right to expel Users and prevent their further access to the Site and/or use of the Services for breaching the Terms or applicable laws, rules or regulations. Kendal Publishing td. may take any action with respect to User Content that it deems necessary or appropriate in its sole discretion if it believes that such Content could create liability for Kendal Publishing Ltd., damage Kendal Publishing Ltd.’s brand or public image, or cause Kendal Publishing Ltd to lose Users or (in whole or in part) the services of its ISPs or other suppliers.

Kendal Publishing Ltd does not represent or guarantee the truthfulness, accuracy, or reliability of Content, or any other communications posted by Users nor does it endorse any opinions expressed by Users. You acknowledge that any reliance on material posted by other Users will be at Your own risk.

 

Records

The training provided by Kendal Publishing Ltd. is graded according to skill and difficulty. The training is provided to further develop a Users professionalism and attractiveness to employers although no guarantees or warranties are given by Kendal Publishing Ltd. in this regard. Kendal Publishing will not keep buy accutane online uk a record of your training course and/or qualifications beyond your completion of a course; it is your responsibility to retain this information.

 

Kendal Publishing Ltd.’s Liability

Kendal Publishing Ltd. reserves the right to remove Content or other material from the Site. It does not assume any obligation to do so and to the full extent permitted by law, disclaims any liability for failing to take any such action.

The Kendal Publishing Ltd.Site and the Kendal Publishing Ltd. Content may contain inaccuracies or typographical errors. UKDLP Learning & Publishing makes no representations or warranties about the accuracy, reliability, completeness, or timeliness of the Site or the warranties or the Content. The use of the Site and the Kendal Publishing Ltd. Content is at your own risk.  No advice or information, whether oral or written, obtained by a User from Kendal Publishing Ltd. or through or from the Site shall create any representation or warranty unless it is expressly stated to do so.

Kendal Publishing Ltd. encourages You to keep a back-up copy of any of Your Content. To the full extent permitted at law, in no event shall Kendal Publishing Ltd be liable for the deletion, loss, or unauthorised modification of any Content.

Kendal Publishing  Ltd. does not provide or make any representation as to the quality or nature of any of the third party products or services purchased through the Site, or any other representation, warranty or guarantee.

If You believe that something on the Site breaches these Terms please contact enquiries@ukdlp-distance-learning.com

If notified of any content or other materials which allegedly do not conform to these Terms, Kendal Publishing Ltd.may in its discretion investigate the allegation and determine whether to remove or request the removal of the content.

 

Disclaimer of Warranty

TO THE FULLEST EXTENT POSSIBLE AT LAW, KENDAL PUBLISHING LTD DOES NOT WARRANT THAT THE SITE OR THE SERVICES WILL OPERATE ERROR-FREE OR ARE FREE OF COMPUTER VIRUSES, TROJANS OR OTHER HARMFUL MECHANISMS. IF YOUR USE OF THE SITE OR THE UKDLP LEARNING & PUBLISHING CONTENT RESULTS IN THE NEED FOR SERVICING OR REPLACING EQUIPMENT OR DATA OR ANY OTHER COSTS, UKDLP LEARNING & PUBLISHING IS NOT RESPONSIBLE FOR THOSE COSTS. THE SITE AND UKDLP LEARNING & PUBLISHING CONTENT ARE PROVIDED ON AN “AS IS” BASIS WITHOUT ANY WARRANTIES OF ANY KIND. KENDAL PUBLISHING LTD, TO THE FULLEST EXTENT PERMITTED BY LAW, DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED AT LAW.

 

Disclaimer of Consequential Damages

TO THE FULLEST EXTENT POSSIBLE AT LAW, IN NO EVENT SHALL UKDLP LEARNING & PUBLISHING BE LIABLE FOR ANY DAMAGES WHATSOEVER (INCLUDING, WITHOUT LIMITATION, INCIDENTAL AND CONSEQUENTIAL DAMAGES, LOST PROFITS, OR DAMAGES RESULTING FROM LOST DATA, LOST EMPLOYMENT OPPORTUNITY OR BUSINESS INTERRUPTION) RESULTING FROM THE USE OR INABILITY TO USE THE SITE KENDAL PUBLISHING LTD CONTENT, WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR OTHERWISE.

 

Limitation of Liability

TO THE FULLEST EXTENT POSSIBLE AT LAW, UKDLP LEARNING & PUBLISHING MAXIMUM LIABILITY ARISING OUT OF OR IN CONNECTION WITH THE SITE OR YOUR USE OF THE UKDLP LEARNING & PUBLISHING CONTENT, REGARDLESS OF THE CAUSE OF ACTION (WHETHER IN CONTRACT, TORT, BREACH OF WARRANTY OR OTHERWISE), WILL NOT EXCEED £50.

 

Links to Other Sites

The Site contains links to third party Web sites. These links are provided solely as a convenience to You and not as an endorsement of the contents on such third-party Web sites or an assumption of responsibility for them.

 

Personal Use

You agree not to resell or assign Your rights or obligations under these Terms. You also agree not to make any unauthorised commercial use of the Site.

 

Indemnity

You agree to defend, indemnify, and hold harmless UKDLP Learning and Publishing, its affiliates, and their respective officers, directors, employees and agents, from and against any and all claims, actions or demands, including without limitation reasonable legal and accounting fees, alleging or resulting from (i) any Content or other material You provide to the Site, (ii) Your use of any Kendal Publishing Ltd. Content, or (iii) Your breach of these Terms. UKDLP Learning and Publishing shall provide notice to You promptly of any such claim, suit, or proceeding.

 

General

This website is designed for viewing and use within the United Kingdom. Any access outside of the United Kingdom is at your own risk. Kendal Publishing Ltd. takes no responsibility for access outside of the United Kingdom.

These Terms are governed by the laws of England and Wales and subject to the exclusive Jurisdiction of the English courts. If any provision of these Terms are found to be invalid by any court having competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of these Terms, which shall remain in full force and effect. No waiver of any term of these Terms shall be deemed a further or continuing waiver of such term or any other term. In addition, a failure to enforce any term of these Terms shall not be deemed as a waiver of such term or otherwise affect UKDLP Learning and Publishing’s ability to enforce such term at any point in the future. Except as expressly provided in an additional agreement.  These Terms constitute the entire agreement between You and Kendal Publishing Ltd.with respect to the use of the Site and Service. Changes to these Terms shall be made by a revised posting on this page.

 

Additional Terms

Certain areas of the Site are subject to additional Terms. By using such areas, or any part thereof, You agree to be bound by the Additional Terms applicable to such areas [e.g. Google Maps or Search]

Equality and Complaints

Equality

 

1.1 Scope of the policy

This policy covers the principles of diversity and equality for anybody using our products and services.

1.2 Purpose of the policy

The purpose is to set out our commitment to ensuring we adhere to the diversity and equality legislation and principles in our responsibilities as an educational provider, and what we expect our partner providers to do. We fully support the principle of equal opportunities and oppose all unlawful or unfair discrimination on the grounds of ability, age, colour, culture, disability, domestic circumstances, employment status, gender, marital/civil partnership status, nationality, political orientation, racial origin, religious beliefs, sexual orientation, social background or any other grounds or status.

1.3 Copies of Policy

You can request copies from our Centre Support team by emailing info@ukdlp.com We’ve also signposted the policy in our Student Guide, which is provided with each course.

1.4 Review of the policy

We’ll review the policy annually and revise it as and when necessary in response to customer and feedback, changes in our practices, actions from the regulatory authorities or external agencies, or changes in legislation.

Our Aims

We aim to ensure that diversity and equality is promoted in the development and delivery of our courses and services, and that unlawful or unfair discrimination, whether direct or indirect, is eliminated. As an educational provider, we’ll ensure that:

this policy is made freely available to our customers and our partner providers

  •  the widest possible diversity of candidates can access the content and assessment of our products and services
  • the entry requirements, content and assessment demands of our products and services are appropriate to the knowledge, understanding and skills specified and do not act as unnecessary barriers to achievement
  • all our products and services will ensure fair assessment for all candidates
  • the language we use in our materials is clear, free from bias and appropriate to the target group
  • we aim to produce and endorse material that does not cause offence
  • all our products and services are reviewed against this policy
  • we’ll always act fairly when working with candidates
  • we’ll always support and demonstrate the principles diversity and equality

Complaints Policy/Procedure

UKDLP Learning & Publishing is committed to dealing with any complaints quickly and efficiently so they can continue to offer students the best possible support. The following represents the information relayed to students via the Study Guide and website regarding the above procedure.

If your complaint is regarding a late response from your tutor, this may be due to the fact you have not uploaded your assignment correctly.

If you have not received a response within the appropriate timescale and you have submitted your assignments following the above steps correctly, contact your tutor by email to query the delay.

If you are still not happy or if your complaint is regarding another support issue, please write to your tutor outlining your problem, and he/she will answer in writing within seven working days.

If you are not satisfied with the answer, you may appeal to the Course Director at our head office and the matter will be dealt with promptly.

If you have a complaint regarding your assessment outcome, you should address this in the first instance to your tutor within seven days of receiving the feedback. The tutor will respond with further information within a further seven days.

In the event that you are still not satisfied with the outcome, you should address your complaint in writing to the head office of UKDLP Learning & Publishing  within a working week of your previous response from your tutor.

The relevant authority within UKDLP Learning & Publishing will seek a response from the Internal Verifier for that course and will respond in writing to your complaint within ten working days. The decision of the Head of the company is final.