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Credit Control & Debt Management at QLS Level 3

Credit Control & Debt Management at QLS Level 3
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This course is available in Paper format only.

This Debt Management and Credit Control course is designed for people who wish to gain an understanding of  principles and practice of controlling credit and managing debt in commercial organisations. This course is a must for any small business, especially in the current economic climate.


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Credit Control & Debt Management at QLS Level 3

Course code: BKP05

Delivery method: Paper Based

Course duration: 12 Months

Entry requirements: No prior qualification needed

Award achieved: ABC Awards and Certa Award Certificate of achievement at QLS Level 3

Credit Control

  • Credit
  • Is my customer credit-worthy?
  • Credit control routines
  • Debt recovery through the courts
  • Statutory demands, Insolvency and Bankruptcy
  • VAT and Tax relief for bad debts

Debt Management Agencies

  • Credit checking agencies
  • Factoring companies
  • Specialist Legal Services
  • The Courts
  • Debt Collection Agents


  • Written Communication
  • How to deal with customer response


The course has three units:

Unit 1 – Credit Control

  • Credit
  • Cutting down on credit
  • Bad debts
  • Sales discounts
  • Is my customer credit-worthy?
  • Credit application form
  • Trade references
  • Bankers’ references
  • Credit checks
  • Credit insurance
  • Credit control routines
  • Terms and conditions of sale
  • Interest
  • Invoices
  • Debt analysis and debt turn
  • Debt recovery through the courts
  • The Courts and their powers of collection
  • The 3 track system – an introduction
  • Statutory demands, Insolvency and Bankruptcy
  • Statutory demands
  • Insolvency
  • Winding up petitions
  • Voluntary arrangements
  • Administration orders
  • VAT and Tax relief for Bad debts
  • What VAT relief is available?
  • How to claim relief
  • Tax relief

Unit 2 – Debt Management Agencies

  • Credit checking agencies
  • An explanation of what credit checking agencies do
  • The information they hold
  • How to use their services.
  • Factoring companies
  • A history of factoring
  • How their products work
  • The services they can offer
  • Specialist Legal Services
  • What services are on offer
  • How to use their services effectively
  • The Courts
  • How and when it is appropriate to use the courts
  • Advice on applying for legal resolution
  • The 3 track system
  • Small Claims Track
  • Fast Track
  • Multi track
  • Costs verses Settlement – Is it worth it?
  • Debt Collection Agents
  • Bailiffs
  • What are they?
  • What are the costs involved?
  • What are their collection powers?
  • Sheriffs
  • What are they?
  • What are the costs involved?
  • What are their collection powers?
  • Private Debt Collections agents
  • What are they?
  • What are the costs involved?
  • What are their collection powers?

Unit 3 – Communication

  • Telephone Communication
  • Telephone skills
  • Handling problems and objections
  • Dealing with difficult customers and controlling anger
  • How to gain commitment to pay
  • Written Communication
  • When to choice written forms of communication
  • Email versus letters – When is each format appropriate?
  • Sample letters
  • Request for payment
  • Demand for payment
  • Legal demand for payment
  • How to deal with customer responses
  • Common responses and excuses
  • How to reply to customer responses
  • How to gain commitment

Course Endorsement

At the end of this course successful learners will be given the option to receive a Certificate of Achievement from the Quality Licence Scheme and a Learner Unit Summary (which lists the components the learner has completed as part of the course).

The course has been endorsed under the Quality Licence Scheme.  This means that Kendal Publishing Ltd has undergone an external quality check to ensure that the organisation and the courses it offers, meet defined quality criteria. The completion of this course alone does not lead to a regulated qualification* but may be used as evidence of knowledge and skills gained. The Learner Unit Summary may be used as evidence towards Recognition of Prior Learning if you wish to progress your studies in this subject. To this end the learning outcomes of the course have been benchmarked at Level 3 against level descriptors published by Ofqual, to indicate the depth of study and level of demand/complexity involved in successful completion by the learner.

The course itself has been designed by Kendal Publishing Ltd to meet specific learners’ and/or employers’ requirements which cannot be satisfied through current regulated qualifications.   The Quality Licence Scheme endorsement involves robust and rigorous quality audits by external auditors to ensure quality is continually met.  A review of courses is carried out as part of the endorsement process.

The Quality Licence Scheme is part of the Skills and Education Group, a charitable organisation that unites education and skills-orientated organisations that share similar values and objectives. With more than 100 years of collective experience, the Skills and Education Group’s strategic partnerships create opportunities to inform, influence and represent the wider education and skills sector.

The Skills and Education Group also includes two nationally recognised awarding organisations; Skills and Education Group Awards and Skills and Education Group Access. Through our awarding organisations we have developed a reputation for providing high-quality qualifications and assessments for the education and skills sector. We are committed to helping employers, organisations and learners cultivate the relevant skills for learning, skills for employment, and skills for life.

Our knowledge and experience of working within the awarding sector enables us to work with training providers, through the Quality Licence Scheme, to help them develop high-quality courses and/or training programmes for the non-regulated market.

*Regulated qualification refers to those qualifications that are regulated by Ofqual / CCEA / Qualification Wales

Method of Study

Paper Based Version

The course comes to you as a paper-based pack delivered by courier.

You will be given guidance through the Study Guide on the nuts and bolts of studying and submitting assignments.

Postal assignments cannot be accepted without prior permission from the tutor.


Method of Assessment

The course contains a number of assignments which your tutor will mark and give you valuable feedback on. We call these Tutor Marked Assignments (TMAs). You need only send the TMAs to your tutor for comment, not the self-assessment exercises which are also part of the course to help you gauge your progress.

Course Length Information

This course can be taken over a 12 month period but you can complete it as fast or as slowly as you wish.

Tutor Support

You will have access to a tutor via email who will mark your work and guide you through the course and will assist you with any problems you may have. In addition you will be supplied with a comprehensive Study Guide which will help you through the study and assessment process.