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Credit Control & Debt Management at QLS Level 3

Credit Control & Debt Management at QLS Level 3
  • credit-control-debt-management

£320.00

This course is available in Paper format only.

This Debt Management and Credit Control course is designed for people who wish to gain an understanding of  principles and practice of controlling credit and managing debt in commercial organisations. This course is a must for any small business, especially in the current economic climate.

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Introduction

Credit Control & Debt Management at QLS Level 3

Course code: BKP05

Delivery method: Paper Based

Course duration: 12 Months

Entry requirements: No prior qualification needed

Award achieved: ABC Awards and Certa Award Certificate of achievement at QLS Level 3

Credit Control

  • Credit
  • Is my customer credit-worthy?
  • Credit control routines
  • Debt recovery through the courts
  • Statutory demands, Insolvency and Bankruptcy
  • VAT and Tax relief for bad debts

Debt Management Agencies

  • Credit checking agencies
  • Factoring companies
  • Specialist Legal Services
  • The Courts
  • Debt Collection Agents

Communication

  • Written Communication
  • How to deal with customer response

Content

The course has three units:

Unit 1 – Credit Control

  • Credit
  • Cutting down on credit
  • Bad debts
  • Sales discounts
  • Is my customer credit-worthy?
  • Credit application form
  • Trade references
  • Bankers’ references
  • Credit checks
  • Credit insurance
  • Credit control routines
  • Terms and conditions of sale
  • Interest
  • Invoices
  • Debt analysis and debt turn
  • Debt recovery through the courts
  • The Courts and their powers of collection
  • The 3 track system – an introduction
  • Statutory demands, Insolvency and Bankruptcy
  • Statutory demands
  • Insolvency
  • Winding up petitions
  • Voluntary arrangements
  • Administration orders
  • VAT and Tax relief for Bad debts
  • What VAT relief is available?
  • How to claim relief
  • Tax relief

Unit 2 – Debt Management Agencies

  • Credit checking agencies
  • An explanation of what credit checking agencies do
  • The information they hold
  • How to use their services.
  • Factoring companies
  • A history of factoring
  • How their products work
  • The services they can offer
  • Specialist Legal Services
  • What services are on offer
  • How to use their services effectively
  • The Courts
  • How and when it is appropriate to use the courts
  • Advice on applying for legal resolution
  • The 3 track system
  • Small Claims Track
  • Fast Track
  • Multi track
  • Costs verses Settlement – Is it worth it?
  • Debt Collection Agents
  • Bailiffs
  • What are they?
  • What are the costs involved?
  • What are their collection powers?
  • Sheriffs
  • What are they?
  • What are the costs involved?
  • What are their collection powers?
  • Private Debt Collections agents
  • What are they?
  • What are the costs involved?
  • What are their collection powers?

Unit 3 – Communication

  • Telephone Communication
  • Telephone skills
  • Handling problems and objections
  • Dealing with difficult customers and controlling anger
  • How to gain commitment to pay
  • Written Communication
  • When to choice written forms of communication
  • Email versus letters – When is each format appropriate?
  • Sample letters
  • Request for payment
  • Demand for payment
  • Legal demand for payment
  • How to deal with customer responses
  • Common responses and excuses
  • How to reply to customer responses
  • How to gain commitment

Qualification Information

At the end of this course successful learners will receive a Certificate of Achievement from ABC Awards and Certa Awards and a Learner Unit Summary (which lists the components the learner has completed as part of the course).

This course has been endorsed by ABC Awards and Certa Awards for its high-quality. The Quality Licence Scheme, endorses high-quality, non-regulated provision and training programmes. This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website.

Method of Study

Paper Based Version

The course comes to you as a paper-based pack delivered by courier.

You will be given guidance through the Study Guide on the nuts and bolts of studying and submitting assignments.

Postal assignments cannot be accepted without prior permission from the tutor.

 

Method of Assessment

The course contains a number of assignments which your tutor will mark and give you valuable feedback on. We call these Tutor Marked Assignments (TMAs). You need only send the TMAs to your tutor for comment, not the self-assessment exercises which are also part of the course to help you gauge your progress.

Course Length Information

This course can be taken over a 12 month period but you can complete it as fast or as slowly as you wish.

Tutor Support

You will have access to a tutor via email who will mark your work and guide you through the course and will assist you with any problems you may have. In addition you will be supplied with a comprehensive Study Guide which will help you through the study and assessment process.