This course is available in Paper format.
Our Personal Assistant distance learning course is a must for support staff. You will learn the importance of good communication skills and how to organise your office responsibilities.
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If you have questions about this course please get in touch by
Email: firstname.lastname@example.org, or
Phone: 01539 724622
Our office hours are 9am – 5pm Monday to Friday
Data Protection: All data supplied will be held in accordance with the Data Protection Regulations. Where an email address is supplied by the applicant we assume permission to use this address to communicate information relevant to the chosen programme of study.
Course code: OFC04
Delivery method: Paper Based
Course duration: 12 Months
Entry requirements: No prior qualification needed
Award achieved: ABC Awards and Certa Award Certificate of achievement at QLS Level 3
- Learn how to manage and maintain offices to a high standard.
- Gain knowledge of how to process business documents.
- Learn how to organise events and work to budgets.
- Develop your knowledge of appropriate communication methods for the office environment.
- Learn how to assist with the recruitment process.
Unit 1: Organising and Managing an Office
- Ensuring all necessary equipment meets user needs
- Maintenance of office equipment
- Maintaining positive relationships with suppliers
- Implementing and monitoring office procedures
- Health and safety at work
Unit 2: Compilation of Business Documents
- Transcription and storage of handwritten notes
- Use of word processing software
- Presentations software
Unit 3: Event Planning
- Event management
- Health and safety
- Invitation distribution
Unit 4: Planning of Meetings
- Calling and planning a meeting
- Business meetings
- Team meetings
- Staff and management meetings
- Minute taking
- Specific needs
- Follow-up actions
Unit 5: Communication
- Communicating sensitive information
- Selecting a communication method
- Verbal communication
- Lack of communication
Unit 6: Recruitment of staff
- Acquiring vacancy details
- Compiling a job information pack
- Holding candidate information securely
- From interview to appointment
At the end of this course successful learners will be given the option to receive a Certificate of Achievement from the Quality Licence Scheme and a Learner Unit Summary (which lists the components the learner has completed as part of the course).
The course has been endorsed under the Quality Licence Scheme. This means that Kendal Publishing Ltd has undergone an external quality check to ensure that the organisation and the courses it offers, meet defined quality criteria. The completion of this course alone does not lead to a regulated qualification* but may be used as evidence of knowledge and skills gained. The Learner Unit Summary may be used as evidence towards Recognition of Prior Learning if you wish to progress your studies in this subject. To this end the learning outcomes of the course have been benchmarked at Level 3 against level descriptors published by Ofqual, to indicate the depth of study and level of demand/complexity involved in successful completion by the learner.
The course itself has been designed by Kendal Publishing Ltd to meet specific learners’ and/or employers’ requirements which cannot be satisfied through current regulated qualifications. The Quality Licence Scheme endorsement involves robust and rigorous quality audits by external auditors to ensure quality is continually met. A review of courses is carried out as part of the endorsement process.
The Quality Licence Scheme is part of the Skills and Education Group, a charitable organisation that unites education and skills-orientated organisations that share similar values and objectives. With more than 100 years of collective experience, the Skills and Education Group’s strategic partnerships create opportunities to inform, influence and represent the wider education and skills sector.
The Skills and Education Group also includes two nationally recognised awarding organisations; Skills and Education Group Awards and Skills and Education Group Access. Through our awarding organisations we have developed a reputation for providing high-quality qualifications and assessments for the education and skills sector. We are committed to helping employers, organisations and learners cultivate the relevant skills for learning, skills for employment, and skills for life.
Our knowledge and experience of working within the awarding sector enables us to work with training providers, through the Quality Licence Scheme, to help them develop high-quality courses and/or training programmes for the non-regulated market.
*Regulated qualification refers to those qualifications that are regulated by Ofqual / CCEA / Qualification Wales
Paper Based Version
The course comes to you as a paper-based pack delivered by courier.
You will be given guidance through the Study Guide on the nuts and bolts of studying and submitting assignments.
Postal assignments cannot be accepted without prior permission from the tutor.
The course contains a number of assignments which your tutor will mark and give you valuable feedback on. We call these Tutor Marked Assignments (TMAs). You need only send the TMAs to your tutor for comment, not the self-assessment exercises which are also part of the course to help you gauge your progress.
This course can be taken over a 12 month period but you can complete it as fast or as slowly as you wish.
You will have access to a tutor via email who will mark your work and guide you through the course and will assist you with any problems you may have. In addition you will be supplied with a comprehensive Study Guide which will help you through the study and assessment process.
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