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Human Resources at QLS Level 3

Human Resources at QLS Level 3
  • Human-Resources


This course is available in Paper format and Online.


This programme is designed for people who work in or wish to work in the field of Human Resource administration and management.

The course consists of nine study units from which students may elect to study ANY FIVE. This provides a very flexible form of study giving an opportunity for students to choose units which are most appropriate to their job, career or personal development needs.


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Human Resources at QLS Level 3

Course code: SH026

Delivery method: Paper Based or Online

Course duration: 12 Months (Approx. 150 hours)

Entry requirements: No prior qualification needed

Award achieved: ABC Awards and Certa Award Certificate of achievement at QLS Level 3

The objectives of the course are to:

  • Develop a broad understanding of the principles of HR administration & management
  • Learn techniques and good practice for Human Resource administration
  • Select a modular approach to study which provides opportunities to specialise
  • Prepare for studying CIPD qualifications
  • Extend their existing HR knowledge and experience
  • Gain a recognised award from a leading UK awarding body


The course is divided up into nine units, as follows:

HR1 Recruitment and Selection

  • Overview – The Recruitment Process
  • Defining the Vacancy
  • The Power of Advertising
  • The Use of Agencies
  • Targeted Selection –
  • Competency based Interviewing
  • Selection and Making an Offer
  • The Importance of Diversity
  • The Induction of New Staff

HR2 Human Resources Legislation

  • Employers rights and obligations
  • Employees rights and obligations
  • Legislation

HR3 Employee Relations

  • Managing Employee Relations
  • Staff Motivation
  • Communication
  • Dealing with Conflict
  • Grievance Procedure
  • Disciplinary Procedure

HR4 Performance Management

  • Monitoring & Recording Performance
  • Performance Agreement
  • Performance Plan
  • Monitor and Review
  • Performance Review

HR5 Records & Systems

  • Importance of Keeping Records
  • How and When to Store Information
  • Data Protection Act 1998
  • Email and use of the Internet within Personnel

HR6 Payroll

  • Understanding the Payroll Function
  • Paying an Employee
  • Deductions
  • Pay Statements

HR7 Training and Development

  • Identifying Training Needs
  • Choosing External Training
  • Planning the Training
  • Preparing the Training
  • Delivering the Training
  • Evaluating the Training

HR8 Team Building

  • The aims of team building
  • Organisation and planning
  • How to get the most out of a team
  • A successful team building structure
  • Taking team building into the office
  • Further information on team building

HR9 Coaching & Mentoring Staff

  • Coaching Staff
  • Understanding Coaching
  • When to Coach
  • Providing Feedback
  • Setting Objectives
  • When to Intervene
  • Review & Learn from the Experience
  • Common Problems
  • Mentoring Staff
  • Role & Responsibilities In Mentoring
  • Identify Individual Mentoring Needs
  • Effective Mentoring Relationships
  • Review Progress
  • Evaluating Effectiveness of Own Practice

Course Endorsement

At the end of this course successful learners will be given the option to receive a Certificate of Achievement from the Quality Licence Scheme and a Learner Unit Summary (which lists the components the learner has completed as part of the course).

The course has been endorsed under the Quality Licence Scheme.  This means that Kendal Publishing Ltd has undergone an external quality check to ensure that the organisation and the courses it offers, meet defined quality criteria. The completion of this course alone does not lead to a regulated qualification* but may be used as evidence of knowledge and skills gained. The Learner Unit Summary may be used as evidence towards Recognition of Prior Learning if you wish to progress your studies in this subject. To this end the learning outcomes of the course have been benchmarked at Level 3 against level descriptors published by Ofqual, to indicate the depth of study and level of demand/complexity involved in successful completion by the learner.

The course itself has been designed by Kendal Publishing Ltd to meet specific learners’ and/or employers’ requirements which cannot be satisfied through current regulated qualifications.   The Quality Licence Scheme endorsement involves robust and rigorous quality audits by external auditors to ensure quality is continually met.  A review of courses is carried out as part of the endorsement process.

The Quality Licence Scheme is part of the Skills and Education Group, a charitable organisation that unites education and skills-orientated organisations that share similar values and objectives. With more than 100 years of collective experience, the Skills and Education Group’s strategic partnerships create opportunities to inform, influence and represent the wider education and skills sector.

The Skills and Education Group also includes two nationally recognised awarding organisations; Skills and Education Group Awards and Skills and Education Group Access. Through our awarding organisations we have developed a reputation for providing high-quality qualifications and assessments for the education and skills sector. We are committed to helping employers, organisations and learners cultivate the relevant skills for learning, skills for employment, and skills for life.

Our knowledge and experience of working within the awarding sector enables us to work with training providers, through the Quality Licence Scheme, to help them develop high-quality courses and/or training programmes for the non-regulated market.

*Regulated qualification refers to those qualifications that are regulated by Ofqual / CCEA / Qualification Wales

Method of Study

Paper Based Version

The course comes to you as a paper-based pack delivered by courier.

You will be given guidance through the Study Guide on the nuts and bolts of studying and submitting assignments.

Postal assignments cannot be accepted without prior permission from the tutor.


Online Version

Our online courses are fully digitised versions of the paper-courses, so you can study on any PC or smart device when connected to the internet.

As with the paper course, your online learning programme is completely flexible, so you can study at a pace that suits you.

All of our online course content is broken down into bite size chunks to make your learning more manageable and effective.



Method of Assessment

The course contains a number of assignments which your tutor will mark and give you valuable feedback on. We call these Tutor Marked Assignments (TMAs). You need only send the TMAs to your tutor for comment, not the self-assessment exercises which are also part of the course to help you gauge your progress.

Course Length Information

This course can be taken over a 12 month period but you can complete it as fast or as slowly as you wish.

Tutor Support

You will have access to a tutor via email who will mark your work and guide you through the course and will assist you with any problems you may have. In addition you will be supplied with a comprehensive Study Guide which will help you through the study and assessment process.