Human Resources at QLS Level 3

The course is divided up into nine units, as follows:

HR1 Recruitment and Selection

• Overview – The Recruitment Process
• Defining the Vacancy
• The Power of Advertising
• The Use of Agencies
• Targeted Selection –
• Competency based Interviewing
• Selection and Making an Offer
• The Importance of Diversity
• The Induction of New Staff

HR2 Human Resources Legislation

• Employers rights and obligations
• Employees rights and obligations
• Legislation

HR3 Employee Relations

• Managing Employee Relations
• Staff Motivation
• Communication
• Dealing with Conflict
• Grievance Procedure
• Disciplinary Procedure

HR4 Performance Management

• Monitoring & Recording Performance
• Performance Agreement
• Performance Plan
• Monitor and Review
• Performance Review

HR5 Records & Systems

• Importance of Keeping Records
• How and When to Store Information
• Data Protection Act 1998
• Email and use of the Internet within Personnel

HR6 Payroll

• Understanding the Payroll Function
• Paying an Employee
• Deductions
• Pay Statements

HR7 Training and Development

• Identifying Training Needs
• Choosing External Training
• Planning the Training
• Preparing the Training
• Delivering the Training
• Evaluating the Training

HR8 Team Building

• The aims of team building
• Organisation and planning
• How to get the most out of a team
• A successful team building structure
• Taking team building into the office
• Further information on team building

HR9 Coaching & Mentoring Staff

• Coaching Staff
• Understanding Coaching
• When to Coach
• Providing Feedback
• Setting Objectives
• When to Intervene
• Review & Learn from the Experience
• Common Problems
• Mentoring Staff
• Role & Responsibilities In Mentoring
• Identify Individual Mentoring Needs
• Effective Mentoring Relationships
• Review Progress
• Evaluating Effectiveness of Own Practice

At the end of this course successful learners will receive a Certificate of Achievement from ABC Awards and Certa Awards and a Learner Unit Summary (which lists the components the learner has completed as part of the course).

This course has been endorsed by ABC Awards and Certa Awards for its high-quality. The Quality Licence Scheme, endorses high-quality, non-regulated provision and training programmes. This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website.

Paper Based Version

The course comes to you as a paper-based pack delivered by courier.

You will be given guidance through the Study Guide on the nuts and bolts of studying and submitting assignments.

Postal assignments cannot be accepted without prior permission from the tutor.

Online Version

Our online courses are fully digitised versions of the paper-courses, so you can study on any PC or smart device when connected to the internet.

As with the paper course, your online learning programme is completely flexible, so you can study at a pace that suits you.

All of our online course content is broken down into bite size chunks to make your learning more manageable and effective.

The course contains a number of assignments which your tutor will mark and give you valuable feedback on. We call these Tutor Marked Assignments (TMAs). You need only send the TMAs to your tutor for comment, not the self-assessment exercises which are also part of the course to help you gauge your progress.

This course can be taken over a 12 month period but you can complete it as fast or as slowly as you wish.

You will have access to a tutor via email who will mark your work and guide you through the course and will assist you with any problems you may have. In addition you will be supplied with a comprehensive Study Guide which will help you through the study and assessment process.