Human Resources Level 3

The course is divided up into nine units, as follows:

HR1 Recruitment and Selection

• Overview – The Recruitment Process
• Defining the Vacancy
• The Power of Advertising
• The Use of Agencies
• Targeted Selection –
• Competency based Interviewing
• Selection and Making an Offer
• The Importance of Diversity
• The Induction of New Staff

HR2 Human Resources Legislation

• Employers rights and obligations
• Employees rights and obligations
• Legislation

HR3 Employee Relations

• Managing Employee Relations
• Staff Motivation
• Communication
• Dealing with Conflict
• Grievance Procedure
• Disciplinary Procedure

HR4 Performance Management

• Monitoring & Recording Performance
• Performance Agreement
• Performance Plan
• Monitor and Review
• Performance Review

HR5 Records & Systems

• Importance of Keeping Records
• How and When to Store Information
• Data Protection Act 1998
• Email and use of the Internet within Personnel

HR6 Payroll

• Understanding the Payroll Function
• Paying an Employee
• Deductions
• Pay Statements

HR7 Training and Development

• Identifying Training Needs
• Choosing External Training
• Planning the Training
• Preparing the Training
• Delivering the Training
• Evaluating the Training

HR8 Team Building

• The aims of team building
• Organisation and planning
• How to get the most out of a team
• A successful team building structure
• Taking team building into the office
• Further information on team building

HR9 Coaching & Mentoring Staff

• Coaching Staff
• Understanding Coaching
• When to Coach
• Providing Feedback
• Setting Objectives
• When to Intervene
• Review & Learn from the Experience
• Common Problems
• Mentoring Staff
• Role & Responsibilities In Mentoring
• Identify Individual Mentoring Needs
• Effective Mentoring Relationships
• Review Progress
• Evaluating Effectiveness of Own Practice

At the end of this course successful learners will receive a Certificate of Achievement from ABC Awards and Certa Awards and a Learner Unit Summary (which lists the components the learner has completed as part of the course).

The course has been endorsed under the ABC Awards and Certa Awards Quality Licence Scheme.  This means that Kendal Publishing Ltd has undergone an external quality check to ensure that the organisation and the courses it offers, meet defined quality criteria. The completion of this course alone does not lead to a regulated qualification* but may be used as evidence of knowledge and skills gained. The Learner Unit Summary may be used as evidence towards Recognition of Prior Learning if you wish to progress your studies in this subject. To this end the learning outcomes of the course have been benchmarked at Level 3 against level descriptors published by Ofqual, to indicate the depth of study and level of demand/complexity involved in successful completion by the learner.

The course itself has been designed by Kendal Publishing Ltd to meet specific learners’ and/or employers’ requirements which cannot be satisfied through current regulated qualifications.   ABC Awards/Certa endorsement involves robust and rigorous quality audits by external auditors to ensure quality is continually met.  A review of courses is carried out as part of the endorsement process.

ABC Awards and Certa Awards have long-established reputations for providing high quality vocational qualifications across a wide range of industries. ABC Awards and Certa Awards combine over 180 years of expertise combined with a responsive, flexible and innovative approach to the needs of our customers.

Renowned for excellent customer service, and quality standards, ABC Awards and Certa Awards also offer regulated qualifications for all ages and abilities post-14; all are developed with the support of relevant stakeholders to ensure that they meet the needs and standards of employers across the UK.

*Regulated qualification refers to those qualifications that are regulated by Ofqual / CCEA / Qualification Wales

Paper Based Version

The course comes to you as a paper-based pack delivered by courier.

You will be given guidance through the Study Guide on the nuts and bolts of studying and submitting assignments.

Postal assignments cannot be accepted without prior permission from the tutor.

Online Version

Our online courses are fully digitised versions of the paper-courses, so you can study on any PC or smart device when connected to the internet.

As with the paper course, your online learning programme is completely flexible, so you can study at a pace that suits you.

All of our online course content is broken down into bite size chunks to make your learning more manageable and effective.

The course contains a number of assignments which your tutor will mark and give you valuable feedback on. We call these Tutor Marked Assignments (TMAs). You need only send the TMAs to your tutor for comment, not the self-assessment exercises which are also part of the course to help you gauge your progress.

This course can be taken over a 12 month period but you can complete it as fast or as slowly as you wish.

You will have access to a tutor via email who will mark your work and guide you through the course and will assist you with any problems you may have. In addition you will be supplied with a comprehensive Study Guide which will help you through the study and assessment process.