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Professional Client Practice Level 4

Professional Client Practice Level 4
  • Professional-Client-Practice


This course is available Online and in Paper format.


This Professional Client Practice course is designed for people who wish to develop their client practice skills. This course is suitable for practitioners of many different disciplines including Coaching, Counselling, Designing or Planning.


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Professional Client Practice Level 4

Course code: SH223

Delivery method: Paper Based or Online

Course duration: 12 Months (Approx. 90 hours of study)

Entry requirements: No prior qualification needed

Award achieved: Certificate of Achievement by ABC

Awarding body: ABC

At the end of the course you will be able to:

  • Research and compose a statement of professional standards for your chosen industry
  • Devise an analytical process which enables client’s needs and expectations to be identified and agreed
  • Analyse client’s briefs and development implementation plans
  • Compose a portfolio of practical experiences, including reviews, records and client feedback


The course is divided up into five study units, as follows:

Unit 1 – Identifying professional standards, ethics and codes of practice

  • Ethics and standards
  • Client confidentiality
  • Industry codes of practice
  • Developing a client contract

Unit 2 – Identifying, negotiating and agreeing the client brief

  • Meeting the client
  • Identifying client needs
  • Setting expectations
  • Agreeing the end point

Unit 3 – Planning and implementing the client assignment

  • Stating client needs and clarifying outcomes
  • Outlining the client assignment process
  • Agreeing responsibilities
  • Financial matters
  • Setting milestones and review points
  • Establishing a timetable

Unit 4 – Concluding the client assignment and obtaining client sign-off

  • Recording progress
  • Negotiating revisions to the programme
  • Obtaining client feedback
  • Resolving difficulties

Unit 5 – Reviewing the assignment and identifying further professional development

  • Building a portfolio
  • Analysing feedback
  • Summarising outcomes
  • Self assessment
  • Planning further personal development

Qualification Information

At the end of this course successful learners will receive a Certificate of Achievement from ABC Awards and a Learner Unit Summary (which lists the details of all the units the learner has completed as part of the course).

The course has been endorsed under the ABC Awards’ Quality Licence Scheme.  This means that Kendal Publishing Ltd has undergone an external quality check to ensure that the organisation and the courses it offers, meet certain quality criteria.  The completion of this course alone does not lead to an Ofqual regulated qualification but may be used as evidence of knowledge and skills towards regulated qualifications in the future.  The unit summary can be used as evidence towards Recognition of Prior Learning if you wish to progress your studies in this sector.  To this end the learning outcomes of the course have been benchmarked at Level 4 against level descriptors published by Ofqual, to indicate the depth of study and level of difficulty involved in successful completion by the learner.

The course itself has been designed by Kendal Publishing Ltd to meet specific learners’ or employers’ requirements.   ABC Awards’ endorsement involves a robust and rigorous quality audit by external inspectors to ensure quality is consistently met.

A regular review of courses is carried out as part of the endorsement process.


Method of Study

Paper Based Version

The course comes to you as a paper-based pack delivered by courier.

You will be given guidance through the Study Guide on the nuts and bolts of studying and submitting assignments.

Postal assignments cannot be accepted without prior permission from the tutor.

Online Version

Our online courses are fully digitised versions of the paper-courses, so you can study on any PC or smart device when connected to the internet.

As with the paper course, your online learning programme is completely flexible, so you can study at a pace that suits you.

All of our online course content is broken down into bite size chunks to make your learning more manageable and effective.

Method of Assessment

The course contains a number of assignments which your tutor will mark and give you valuable feedback on. We call these Tutor Marked Assignments (TMAs). You need only send the TMAs to your tutor for comment, not the self-assessment exercises which are also part of the course to help you gauge your progress.

Course Length Information

This course can be taken over a 12 month period but you can complete it as fast or as slowly as you wish.

Tutor Support

You will have access to a tutor via email who will mark your work and guide you through the course and will assist you with any problems you may have. In addition you will be supplied with a comprehensive Study Guide which will help you through the study and assessment process.