Health and Social Care at QLS Level 4

1 – Communication

• Methods of Communication
• Hearing Impairment
• Factors that Support and Inhibit Communication
• Non-verbal Communication
• Factors Effecting Verbal Communication
• Factors Affecting Written Communication
• Factors Affecting Oral Verbal Communication
• Communication Difficulties
• Communication Barriers in Different Care Settings
• Theories Relating to Communication

2 – Promoting Quality Care

• Rights and Responsibilities of Service Users
• Children and Young People
• Vulnerable Adults
• Staying Safe
• Facilitation of Access to Services
• Value Systems
• Psychological Life Quality Factors
• Practical Skills

3 – Life Cycle & Disorders

• Growth
• Development
• Life Expectancy
• Factors Influencing Development
• Genetic Factors

4 – Theories of Development

• Theories of Human Development
• Psychodynamic Perspective
• Biological Perspective
• Humanist Perspective
• Constructive Perspective
• Behavioural Perspective
• Skinner’s contribution
• Social Learning Perspective
• Language Acquisition
• Theories of Personality Development
• Evaluation of the Psychometric Explanation
• Bowlby’s Theory of Attachment
• The Application of Theories to Aid the Understanding of Human Behaviour and Development
• Childcare and Education services
• Day or Residential Care settings for Adults

5 – Quality of Life

• Psychological factors
• Conflicting Quality of Life Factors

6 – Nutrition

• Guideline Daily Amount (GDA)
• Eating Disorders
• Psychological
• Biological
• Social

7 – Addiction

• Drugs
• Alcohol

8 – Abuse

• Staying Safe
• Abuse and the Law
• Sexual Offences Act 2003
• Domestic Violence, Crime and Victims Bill 2003
• Rights of Victims

9 – Mental Health

• The Concept of Mental Health
• Definition of Mental Health
• Attitudes to Mental Disorder
• History of Mental Illness
• Definition of Mental Disorders
• Major Symptoms and Causes
• Schizophrenia (Greek meaning to split the mind)
• Depression
• Bipolar Affective Disorder
• Obsessive Compulsive Disorder (OCD)
• Anxiety Disorder
• Specific Phobias
• Alcoholism
• Attention Deficit Hyperactivity Disorder
• Oppositional Defiant Disorder (ODD)
• Alzheimer’s

10 –  Social Care Provision

• Treating People Well
• Care Plans
• Barriers to Care
• Rights and Responsibilities of Service Users
• Social Services

11 – Legislation

• NHS and Community Care Act 1990
• The Mental Health Act
• Suicide Act
• Human Rights Act
• The Mental Capacity Act
• Lasting Powers of Attorney (LPAs)
• Court Appointed Deputies
• A New Court of Protection
• A New Public Guardian
• Independent Mental Capacity Advocate (IMCA)
• Advance decisions to refuse treatment
• A criminal offence
• The Children Act 1989
• The Children Act 2004
• Every Child Matters
• Childcare Act 2006
• United Nations Convention in the Rights of the Child 1989
• The Disability Discrimination Act
• Race Relations Act 1976

At the end of this course successful learners will be given the option to receive a Certificate of Achievement from the Quality Licence Scheme and a Learner Unit Summary (which lists the components the learner has completed as part of the course).

The course has been endorsed under the Quality Licence Scheme.  This means that Kendal Publishing Ltd has undergone an external quality check to ensure that the organisation and the courses it offers, meet defined quality criteria. The completion of this course alone does not lead to a regulated qualification* but may be used as evidence of knowledge and skills gained. The Learner Unit Summary may be used as evidence towards Recognition of Prior Learning if you wish to progress your studies in this subject. To this end the learning outcomes of the course have been benchmarked at Level 4 against level descriptors published by Ofqual, to indicate the depth of study and level of demand/complexity involved in successful completion by the learner.

The course itself has been designed by Kendal Publishing Ltd to meet specific learners’ and/or employers’ requirements which cannot be satisfied through current regulated qualifications.   The Quality Licence Scheme endorsement involves robust and rigorous quality audits by external auditors to ensure quality is continually met.  A review of courses is carried out as part of the endorsement process.

The Quality Licence Scheme is part of the Skills and Education Group, a charitable organisation that unites education and skills-orientated organisations that share similar values and objectives. With more than 100 years of collective experience, the Skills and Education Group’s strategic partnerships create opportunities to inform, influence and represent the wider education and skills sector.

The Skills and Education Group also includes two nationally recognised awarding organisations; Skills and Education Group Awards and Skills and Education Group Access. Through our awarding organisations we have developed a reputation for providing high-quality qualifications and assessments for the education and skills sector. We are committed to helping employers, organisations and learners cultivate the relevant skills for learning, skills for employment, and skills for life.

Our knowledge and experience of working within the awarding sector enables us to work with training providers, through the Quality Licence Scheme, to help them develop high-quality courses and/or training programmes for the non-regulated market.

*Regulated qualification refers to those qualifications that are regulated by Ofqual / CCEA / Qualification Wales

Paper Based Version

The course comes to you as a paper-based pack delivered by courier.

You will be given guidance through the Study Guide on the nuts and bolts of studying and submitting assignments.

Postal assignments cannot be accepted without prior permission from the tutor.

Online Version

Our online courses are fully digitised versions of the paper-courses, so you can study on any PC or smart device when connected to the internet.

As with the paper course, your online learning programme is completely flexible, so you can study at a pace that suits you.

All of our online course content is broken down into bite size chunks to make your learning more manageable and effective.

The course contains a number of assignments which your tutor will mark and give you valuable feedback on. We call these Tutor Marked Assignments (TMAs). You need only send the TMAs to your tutor for comment, not the self-assessment exercises which are also part of the course to help you gauge your progress.

This course can be taken over a 12 month period but you can complete it as fast or as slowly as you wish.

You will have access to a tutor via email who will mark your work and guide you through the course and will assist you with any problems you may have. In addition you will be supplied with a comprehensive Study Guide which will help you through the study and assessment process.