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Introduction to Counselling at QLS Level 2

Introduction to Counselling at QLS Level 2
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This course is available in Paper format.


This distance learning Introduction to Counselling course is designed for people who wish to gain an understanding of the basic principles and practice of Counselling.


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Introduction to Counselling at QLS Level 2

Course code: CNL05

Delivery method: Paper Based

Course duration: 12 Months

Entry requirements: No prior qualification needed

Award achieved: ABC Awards and Certa Award Certificate of achievement at QLS Level 2


The objectives of the course are to enable the student to:

  • describe the role of a counsellor
  • list common types of counselling
  • understand the skills and attributes required to conduct counselling
  • practise and improve their listening skills
  • demonstrate an understanding of the principles of negotiation
  • describe the key aspects of successful mediation
  • understand the role of counselling in crisis mediation
  • list sources of help and advice in a range of counselling situations


The course is divided up into eight elements:

1 The Basics of Counselling

  • What is counselling?
  • Who is a Counsellor?
  • When is a Counsellor not ready?
  • Who needs counselling?
  • Ten steps to Counselling

2 Types of Counselling

  • When a Counsellor is needed
  • Types of counselling offered
  • Addiction
  • Anxiety
  • Depression
  • Divorce
  • Eating Disorders
  • PMS
  • Sexual health
  • Stress

3 New wave Counselling

  • On-line counselling
  • Telephone counselling
  • Telephone / Internet counselling
  • SMS text counselling
  • Video counselling
  • The Future

4 Traditional Counselling Styles

  • Types of traditional counselling
  • Individual therapy
  • Couples therapy
  • Family therapy
  • Group therapy
  • Who goes to counselling?

5 Listening Skills

  • Listening
  • Stages of listening
  • Obstacles to listening
  • Emphatic listening
  • Listeners in control
  • Traps for listeners

6 Negotiation

  • Negotiation
  • The Establishment group
  • The Community group
  • Negotiation in general
  • The Joint Problem-solving approach
  • Definition of the Problem
  • Guidelines
  • Using Objective Criteria
  • Options for Mutual Gain
  • Separating the people from the problem
  • Suggestions
  • Breaking the Rules
  • Alternatives
  • Agreement

7 Mediation

  • What is Mediation
  • When is Mediation called for
  • Responsibilities
  • Preliminaries
  • The Introductory Phase
  • Problem Definitions
  • Reaching a settlement
  • Caucus Meetings
  • The Second session
  • Teamwork
  • The Agreement
  • Attributes of a Good Mediator

8 Crisis Mediation

  • Other considerations
  • Power imbalance
  • The Power of skill and knowledge
  • The Balance of Power
  • Analysis and responses
  • General counselling Client
  • Information form
  • Publications
  • Addresses
  • Useful Contacts
  • Glossary of Health Term

Course Endorsement

At the end of this course successful learners will be given the option to receive a Certificate of Achievement from the Quality Licence Scheme and a Learner Unit Summary (which lists the components the learner has completed as part of the course).

The course has been endorsed under the Quality Licence Scheme.  This means that Kendal Publishing Ltd has undergone an external quality check to ensure that the organisation and the courses it offers, meet defined quality criteria. The completion of this course alone does not lead to a regulated qualification* but may be used as evidence of knowledge and skills gained. The Learner Unit Summary may be used as evidence towards Recognition of Prior Learning if you wish to progress your studies in this subject. To this end the learning outcomes of the course have been benchmarked at Level 2 against level descriptors published by Ofqual, to indicate the depth of study and level of demand/complexity involved in successful completion by the learner.

The course itself has been designed by Kendal Publishing Ltd to meet specific learners’ and/or employers’ requirements which cannot be satisfied through current regulated qualifications.   The Quality Licence Scheme endorsement involves robust and rigorous quality audits by external auditors to ensure quality is continually met.  A review of courses is carried out as part of the endorsement process.

The Quality Licence Scheme is part of the Skills and Education Group, a charitable organisation that unites education and skills-orientated organisations that share similar values and objectives. With more than 100 years of collective experience, the Skills and Education Group’s strategic partnerships create opportunities to inform, influence and represent the wider education and skills sector.

The Skills and Education Group also includes two nationally recognised awarding organisations; Skills and Education Group Awards and Skills and Education Group Access. Through our awarding organisations we have developed a reputation for providing high-quality qualifications and assessments for the education and skills sector. We are committed to helping employers, organisations and learners cultivate the relevant skills for learning, skills for employment, and skills for life.

Our knowledge and experience of working within the awarding sector enables us to work with training providers, through the Quality Licence Scheme, to help them develop high-quality courses and/or training programmes for the non-regulated market.

*Regulated qualification refers to those qualifications that are regulated by Ofqual / CCEA / Qualification Wales

Method of Study

Paper Based Version

The course comes to you as a paper-based pack delivered by courier.

You will be given guidance through the Study Guide on the nuts and bolts of studying and submitting assignments.

Postal assignments cannot be accepted without prior permission from the tutor.

Method of Assessment

The course contains a number of assignments which your tutor will mark and give you valuable feedback on. We call these Tutor Marked Assignments (TMAs). You need only send the TMAs to your tutor for comment, not the self-assessment exercises which are also part of the course to help you gauge your progress.

Course Length Information

This course can be taken over a 12 month period but you can complete it as fast or as slowly as you wish.

Tutor Support

You will have access to a tutor via email who will mark your work and guide you through the course and will assist you with any problems you may have. In addition you will be supplied with a comprehensive Study Guide which will help you through the study and assessment process.