This course is available in Paper or Online format.
This Working in Healthcare course is designed for people who wish gain a broad understanding of how health care (NHS and private) is structured, the services provided, and how staff in health care can help to ensure that patients and users can access the health services they require.
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If you have questions about this course please get in touch by
Email: firstname.lastname@example.org, or
Phone: 01539 724622
Our office hours are 9am – 5pm Monday to Friday
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Working in Healthcare
Course code: SH129
Delivery method: Paper Based or Online
Course duration: 12 Months (Approx. 90 hours)
Entry requirements: No prior qualification needed
Award achieved: ABC Awards and Certa Award Certificate of achievement at QLS Level 3
The objectives of the course are to:
- Develop a broad understanding of the structure and responsibilities of NHS bodies and private healthcare providers in the UK
- Learn how the component parts of the health care system integrate and how staff liaise between the various components
- Understand how to help patients and service users to access the health care services needed
- Understand the range of physical resources, equipment and aids available; and how to manage them
- Study how to provide a customer focused service and create a good impression with service users
The course is divided up into five units, as follows:
Unit 1: Understanding the Structure of the Health Care Sector
- The National Health Service
- Structure of the Healthcare System in the UK
- The Department of Health
- The Secretary of State for Health
- NHS England
- Clinical Commissioning Groups
- Health and Wellbeing Boards
- Public Health England
- Delivery of NHS Services
- Primary Care Services
- Health Care in the UK Home Countries
- Private Health care
- The Complementary and Alternative Medicine Sector
Unit 2: Liaise Between Primary, Secondary and Community Teams
- Primary Health Care Team
- Secondary Health Care Team
- Community Health Care Team
- Forming Healthy Working Relationships with Others
- Working Together in Teams
- Working in Partnership with Others
- Legislation relating to information sharing
- Work in ways that are agreed with the employer
- Legal Responsibilities
- Summary of legislation and regulations
- Useful links
Unit 3: Support Individuals to Identify, Access and Use Services and Facilities
- Services and Facilities about Which Individuals May Require Information
- Services provided in an Individual’s Home
- Services and Facilities provided outside the Individual’s Home
- The Benefits of Accessing a Range of Services and Facilities
- Identify Possible Barriers to Accessing and Understanding Information
- Support Individuals to Understand Information
- Check an Individual Understands the Information
- Support Individuals to Identify and Select Services and Facilities
- Agree Preferred Options for Services and Facilities
- Support Individuals to Access and Use Services and Facilities
- Support Individuals to Review Access to and Use of Services and Facilities
- Methods of Giving Feedback
- Other Sources of Support
Unit 4 Physical Resources to Meet Service Delivery Needs in a Health Setting
- Physical Resources
- Equipment, Supplies and Aids and Medications Needed By an Individual Receiving Care
- IT Office Equipment and Supplies
- Managing Physical Equipment Supplies and Materials
- Plan the Use of Physical Resources
- Obtain Physical Resources
- The Purchasing Policy and Procedure
- An Environmentally Friendly Purchasing Policy
- Ensuring Continued Availability and Quality of Resources
- Monitoring the Use of Physical Resources
- Space Management
- Safeguarding Equipment
- IT Security
- Managing Human Resources Efficiently
Unit 5: Give Customers a Positive Impression of Yourself and Your Organisation
- Establishing Rapport with Customers
- Responding Appropriately To Customers
- Communicating Information to Clients
At the end of this course successful learners will receive a Certificate of Achievement from ABC Awards and a Learner Unit Summary (which lists the details of all the units the learner has completed as part of the course).
The course has been endorsed under the ABC Awards’ Quality Licence Scheme. This means that OSC has undergone an external quality check to ensure that the organisation and the courses it offers, meet certain quality criteria. The completion of this course alone does not lead to an Ofqual regulated qualification but may be used as evidence of knowledge and skills towards regulated qualifications in the future. The unit summary can be used as evidence towards Recognition of Prior Learning if you wish to progress your studies in this sector. To this end the learning outcomes of the course have been benchmarked at Level 3 against level descriptors published by Ofqual, to indicate the depth of study and level of demand/complexity involved in successful completion by the learner.
The course itself has been designed by OSC to meet specific learners’ and/or employers’ requirements which cannot be satisfied through current regulated qualifications. ABC Awards’ endorsement involves robust and rigorous quality audits by external auditors to ensure quality is continually met. A review of courses is carried out as part of the endorsement process.
ABC Awards is a leading national Awarding Organisation, regulated by Ofqual, and the Welsh Government. It has a long-established reputation for developing and awarding high quality vocational qualifications across a wide range of industries. As a registered charity, ABC Awards combines 180 years of expertise but also implements a responsive, flexible and innovative approach to the needs of our customers.
Renowned for excellent customer service, and quality standards, ABC Awards also offers Ofqual regulated qualifications for all ages and abilities post-14; all are developed with the support of relevant stakeholders to ensure that they meet the needs and standards of employers across the UK. Regulators for exams and assessments in England and Wales
Paper Based Version
The course comes to you as a paper-based pack delivered by courier.
You will be given guidance through the Study Guide on the nuts and bolts of studying and submitting assignments.
Postal assignments cannot be accepted without prior permission from the tutor.
Our online courses are fully digitised versions of the paper-courses, so you can study on any PC or smart device when connected to the internet.
As with the paper course, your online learning programme is completely flexible, so you can study at a pace that suits you.
All of our online course content is broken down into bite size chunks to make your learning more manageable and effective.
The course contains a number of assignments which your tutor will mark and give you valuable feedback on. We call these Tutor Marked Assignments (TMAs). You need only send the TMAs to your tutor for comment, not the self-assessment exercises which are also part of the course to help you gauge your progress.
This course can be taken over a 12 month period but you can complete it as fast or as slowly as you wish.
You will have access to a tutor via email who will mark your work and guide you through the course and will assist you with any problems you may have. In addition you will be supplied with a comprehensive Study Guide which will help you through the study and assessment process.
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