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Introduction to Mental Health Care at QLS Level 2

Introduction to Mental Health Care at QLS Level 2
  • Introduction-Mental-Health-Care


This course is available in Online or Paper format.


This Introduction to Mental Health Care course is designed for people who wish to gain an understanding of the principles and practice of Mental Health Care.

Additional Information

Online Or Paper

Online, Paper


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Introduction to Mental Health Care at QLS Level 2

Course code: SH230

Delivery method: Paper Based or Online

Course duration: 12 Months (Approx. 90 hours study time)

Entry requirements: No prior qualification needed

Award achieved: ABC Awards and Certa Award Certificate of achievement at QLS Level 2

The objectives of the course are to:

  • Develop an awareness of behaviour patterns associated with mental health illnesses
  • Identify the symptoms and behaviours associated with a range of mental health problems
  • Create an awareness of methods of managing mental health symptoms
  • Develop a range of skills with which to care for mental health sufferers


This course consists of six units of study:

Unit 1: Normal/Abnormal Behaviour

  • Define normal behaviour
  • Identify the characteristics of normal behaviour
  • Identify normal defense mechanisms
  • Define abnormal behaviour
  • Identify the characteristics of normal behaviour
  • Identify therapeutic interventions to treat abnormal behaviour

Unit 2: Burnout, Depression and Suicide

  • Define and identify the causes of burnout
  • Identify the symptoms, and preventive techniques for burnout
  • Identify two major types of depression
  • Identify the signs/symptoms of severe depression
  • Identify the techniques and drugs used for the management of depression
  • Identify circumstances which aid in the identification of potential suicide victims
  • Identify the factors which differentiate a suicide gesture from a suicide attempt
  • Identify the methods of managing a potential suicide victim.

Unit 3: Hostility and Violent Behaviour

  • Identify the most common precipitating factors in violent behaviour
  • Identify the methods used to manage the violent patient who is unarmed
  • Identify the methods used to manage the violent patient who is armed.
  • Identify the uses of restraints for violent patients.

Unit 4: Substance Abuse

  • Identify the signs/symptoms and treatment for overdose and withdrawal of opiates
  • Give examples, identify signs/symptoms and treatment for overdose and withdrawal of central nervous system depressants
  • Identify examples, signs/symptoms and treatment for overdose and withdrawal of central nervous system stimulants
  • Identify signs/symptoms and treatment of cannabinoids
  • Identify examples, signs/symptoms, and treatment for overdose and withdrawal of psychedelics
  • Identify signs/symptoms and treatment for overdose of phencyclidine

Unit 5: Death and Dying

  • Identify the typical reactions of health care personnel towards the terminally ill or injured patient.
  • Identify the stages of adjustment experienced by the terminally ill or injured patient and his significant others.
  • Identify the characteristics of each stage of adjustment experienced by the terminally ill patient and his significant others.
  • Identify the management techniques used to help the terminally ill and their significant others cope with death and dying.
  • Identify the methods used by the medical staff to help patients cope with death and dying.

Unit 6: Sexual Assault.

  • Identify the responsibilities and actions necessary by carers when dealing with alleged sexual assault.
  • Identify evidence control procedures.
  • Identify recording principles

Course Endorsement

At the end of this course successful learners will be given the option to receive a Certificate of Achievement from the Quality Licence Scheme and a Learner Unit Summary (which lists the components the learner has completed as part of the course).

The course has been endorsed under the Quality Licence Scheme.  This means that Kendal Publishing Ltd has undergone an external quality check to ensure that the organisation and the courses it offers, meet defined quality criteria. The completion of this course alone does not lead to a regulated qualification* but may be used as evidence of knowledge and skills gained. The Learner Unit Summary may be used as evidence towards Recognition of Prior Learning if you wish to progress your studies in this subject. To this end the learning outcomes of the course have been benchmarked at Level 2 against level descriptors published by Ofqual, to indicate the depth of study and level of demand/complexity involved in successful completion by the learner.

The course itself has been designed by Kendal Publishing Ltd to meet specific learners’ and/or employers’ requirements which cannot be satisfied through current regulated qualifications.   The Quality Licence Scheme endorsement involves robust and rigorous quality audits by external auditors to ensure quality is continually met.  A review of courses is carried out as part of the endorsement process.

The Quality Licence Scheme is part of the Skills and Education Group, a charitable organisation that unites education and skills-orientated organisations that share similar values and objectives. With more than 100 years of collective experience, the Skills and Education Group’s strategic partnerships create opportunities to inform, influence and represent the wider education and skills sector.

The Skills and Education Group also includes two nationally recognised awarding organisations; Skills and Education Group Awards and Skills and Education Group Access. Through our awarding organisations we have developed a reputation for providing high-quality qualifications and assessments for the education and skills sector. We are committed to helping employers, organisations and learners cultivate the relevant skills for learning, skills for employment, and skills for life.

Our knowledge and experience of working within the awarding sector enables us to work with training providers, through the Quality Licence Scheme, to help them develop high-quality courses and/or training programmes for the non-regulated market.

*Regulated qualification refers to those qualifications that are regulated by Ofqual / CCEA / Qualification Wales

Method of Study

Paper Based Version

The course comes to you as a paper-based pack delivered by courier.

You will be given guidance through the Study Guide on the nuts and bolts of studying and submitting assignments.

Postal assignments cannot be accepted without prior permission from the tutor.

Online Version

Our online courses are fully digitised versions of the paper-courses, so you can study on any PC or smart device when connected to the internet.

As with the paper course, your online learning programme is completely flexible, so you can study at a pace that suits you.

All of our online course content is broken down into bite size chunks to make your learning more manageable and effective.

Method of Assessment

The course contains a number of assignments which your tutor will mark and give you valuable feedback on. We call these Tutor Marked Assignments (TMAs). You need only send the TMAs to your tutor for comment, not the self-assessment exercises which are also part of the course to help you gauge your progress.

Course Length Information

This course can be taken over a 12 month period but you can complete it as fast or as slowly as you wish.

Tutor Support

You will have access to a tutor via email who will mark your work and guide you through the course and will assist you with any problems you may have. In addition you will be supplied with a comprehensive Study Guide which will help you through the study and assessment process.